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Rodney M Dobrowolski, DDS

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Rodney M Dobrowolski, DDS
(8 Reviews)
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828 3rd St Whitehall, PA 18052
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
This Dental Care provider made no effort to get me in quickly when I had an emergency. Actually they will not see you at all if you owe them any money. No payment plans. Pay that day or do not come back. This is the new policy since Emily, the owner's daughter, joined the practice. I had been going there for over 10 years and have always paid my bills in full. I asked that the bill be sent to me and they were and they were always paid. Instead, Emily folded her arms at the cash station, wanted payment right then and told me they were saving the price of a stamp from now on and would not be mailing anything.There was no compassion and no respect given to me by Emily.
The staff, including dentist Ron, are absolutely the nicest people, but I have heard owner Rodney yell at staff members and have even seen one of them in tears from his ranting. His daughter Emily will stand at the desk and check on everything...and belittle you in front of others. She is more a cash flow manager than she is a dentist. One of the teeth she worked on chipped and I was told by the dentist that fixed her work that this should not have happened. When I called to have someone other than Emily fix the tooth, since I was paying for it, they refused. They wanted payment for the work she did that did not hold up......and more payment for them to fix it.
The entire staff is really so very nice and I feel badly that I will not be going there any longer. I enjoyed my chosen dentist Ron and everyone else....then they just handed me over to new dentist, and daughter of the owner, Emily, and now I have found another dentist because of her demeanor and disrespect.
I would have paid using a charge card but I no longer have any charge cards because I was the victim of a brutal assault and now have a brain injury which has changed my life significantly. A little compassion would have been helpful.
by Karen xxx.xxx.180.21
June 09, 2014
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did your gums bleed excessively after your appointment?
Not at all! They were very gentle and careful
Does this provider have helpful information available online?
Yes
Does this dentist use current and safe equipment?
Yes
by cstanley xxx.xxx.196.154
December 16, 2013
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Anonymous xxx.xxx.200.157
November 19, 2013
Did you receive sample toothbrushes or toothpaste to take home?
Yes, I received sample toothbrushes and toothpaste
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.233.186
June 07, 2013
Did your mouth feel clean after your appointment?
Definitely! It felt more clean than it's ever felt!
Did you experience excessive oral pain after you left your appointment?
Kind of, it was bearable but I was in pain
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did this dentist provide helpful oral health techniques you could practice at home?
Definitely. I was given a thorough explanation about many techniques I could practice at home
by Anonymous xxx.xxx.101.26
April 08, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.243.163
June 11, 2012
Did this dentist allow you to regularly rinse your mouth during your procedure?
Absolutely, I was able to rinse every few minutes
Was this provider late to your appointments?
No, they were on time
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
December 22, 2011
Was this provider's staff friendly?
Yes, they went above and beyond
Did this dentist pressure you to get any unnessary dental procedures?
No, they never pressured me
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous
October 06, 2011
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Map and Directions
828 3rd St, Whitehall, PA 18052