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Daniel C Harper, DDS

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Eugene, OR

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Daniel C Harper, DDS
(14 Reviews)
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2567 Cal Young Rd Eugene, OR 97401
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Consumer Feedback

(14 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Dr. Harper has done quite a bit of work for me over the last eight years.
I highly recommend him and his staff.
by douglascottel xxx.xxx.162.39
January 19, 2016
I am understanding of how difficult health care is. Therefore, I would not be posting this review if I wasn't appalled by my experience and how I was treated.
The staff at Dr. Daniel Harper's office, a periodontist in Eugene, were disrespectful, belittling, and was quick to blame the patient for their own lack of communication. Not once did they ever apologize or show any concern. They are clearly more concerned with getting paid than caring for their patients.
I am hoping through this post no-one else will be victimized and avoid this whole mess.
by Katerina Ko xxx.xxx.99.163
November 30, 2015
After my consultation I asked about the costs for the procedure and if it would be covered by the insurance company. They showed me the bill and approximate coverage by my insurance company. The assistant stated “It should be covered” and in no way did they tell me to call my insurance company to verify. Then they perceeded to ask if I wanted to schedule the procedure. So I scheduled the procedure 2 weeks out.
When I went in for the procedure, the receptionist told me one of my insurance company denied the pre-authorization and owed $420, and to cancel I would owe about $200. I was very upset and I told the receptionist I was not told to call my insurance company. She then proceeds to tell me “We always tell our patients it is not a guarantee” (No she did not, at least not to my knowledge) and “You should've known better”. Then she continues to tell me how lucky I am because when she went to get a medical treatment, she found out she owed thousands of dollars and she did not have an option cancel since she needed the treatment. Belittling my situation was very unprofessional and unnecessary. Afterwards when I asked to have 5 minutes to consider my options she said “No, we need to keep on schedule”. Then I asked “You can’t give me 5 minutes to consider my options since I just got this news of owing $410?”. “Im sorry, No”.
I have been a medical assistant for over 4 years and worked in urgent care, family medicine and specialty clinics simultaneously. We never expect patients to know how our clinic works or how insurance companies work. Also, just because I work in the medical clinics, it does not mean I would know how dental offices/ periodontic offices work. Additionally, I would never treat my patients in such a condescending manner and with no empathy.
I decided to do the procedure since I felt I needed it and I would have to pay about 50% of the procedure cost if I canceled. After the procedure, I called the office with the question regarding payments and to tell her I am sorry if there was any misunderstanding. I just wanted to get along and maybe she was having a bad day when I went into the office. I said “I am sorry if I seemed upset. There may have been some miscommunication”. Then she proceeded to tell me “No, its common sense. You should've known to call the insurance company”, and “It may be from having lots of experience or its may be due to age”. All I wanted was to meet her in the middle and claim part of the responsibility. Instead she continues to be condescending and blames me for this whole incident by saying it's common sense, pointing out I am young, and saying I may not have had much experience. I then told her “I'm sorry, but that was borderline offensive to say it is common sense because to me it was not”. She then replies “What was the reason for your call again?”
“I called to get an answer on billing and I did. Thank you. And I called to straighten out any misunderstanding we might of had”.
I have worked with people of all ages from infants to 90 year olds. Most adult patients I speak to do not know how insurance works and how the clinic bills. I also don't expect my patients to know, no matter what age they may be.
I would not recommend this office no matter how nice the periodontist is. Condescending, offensive, rude, and the unprofessionalism of the the receptionist has compelled me to write this review.
Follow up: The receptionist who I complained about is also in charge of billing and insurance claims. She has not sent in explanation of services as requested by my insurance twice, and myself several times. My insurance states they cannot cover the procedure with out explanation of services from Dr. Harper’s office. The insurance representative I spoke to called them personally requesting documentation. It has been almost 2 months, with MANY phone calls to my insurance company, and still no explanation of services from Dr. Harper’s office. Now I am getting bills in the mail saying I owe Dr. Harper $1,600. I am very frustrated and angry that I have to deal with this over 2 months after services. I work in the medical field and been a patient myself, and I have NEVER had such terrible experience and patient care.
by Amelia xxx.xxx.129.125
August 29, 2015
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Does this provider remember you by name?
Mostly
Did you leave the office feeling satisfied with your visit?
Yes
Was the provider's staff welcoming to you?
Yes
by Anonymous xxx.xxx.237.4
May 01, 2014
Do you trust this dentist to only recommend dental procedures you need?
Yes, I trust them
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.135.238
July 03, 2013
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous xxx.xxx.67.62
May 22, 2013
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous xxx.xxx.199.101
January 01, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.217.229
August 20, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.226.175
May 20, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.64.118
May 11, 2012
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Map and Directions
2567 Cal Young Rd, Eugene, OR 97401