I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. The office was very easy to locate. I didn't have any trouble finding it at all. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. Dr. Joel was excellent - he explained things very clearly and provided great care during my root-canal.