The staff respects him. It makes me confident that I am under the care of a professional. Every time I come here they always remember me and greet me promptly and are friendly. They are thoughtful. I didn't experience much pain during my teeth cleaning or when I need drilling. They are careful. The dentist/doctor was easy to reach in an emergency. When I called and left a message he called me back very soon and I was so relieved to hear from him.