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W Ellis Smith, DDS

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W Ellis Smith, DDS
(7 Reviews)
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1328 Pemberton Dr Salisbury, MD 21801
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Consumer Feedback

(7 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended


I had such a wonderful experience with staff of Dr. Smith's office, but an absolutely horrible experience with Dr. Smith himself. After getting x-rays done at my first appointment, I left the office with pain in two places in my mouth due to the placement of the bitewings. The pain in the two places in my mouth where the bitewing was located, soon turned into incredibly painful and large ulcers. I called the Dr. Smith's office a few days later to explain about the ulcers in my mouth and to ask if I could receive any type of medicine to deal with the horrible pain. Instead of assuring me right away that I could receive help, Dr. Smith called me to tell me that I "wrong" about having mouth pain from his office and that in all his years of working with patients, none ever got mouth sores from him. He sounded incredibly defensive and angry with me as I was on the phone with him just trying to get relief. I apologized and said I wasn't trying to offend him but that I was just stating the facts as to what I experienced and what happened at the previous appointment. Dr. Smith continued to ruthlessly cut me off and try to prove to me that I got the ulcers elsewhere and not from my experience. The way in which he spoke to me was horrible and I have never been spoken to like that by a health care professional before. Needless to say, I will not return to Dr. Smith's office again and would advise others to do the same.
by Anonymous xxx.xxx.244.15
January 23, 2017
Did you leave the Dental office feeling satisfied with your visit?
Yes
Does this Dentist have a good reminder system about cleaning, check-ups or follow-up appointments?
Great
Did the Dentist's staff seem friendly and welcoming to you?
Yes
Did you feel that your appointment with the Dentist was worth it?
Absolutely
Was this provider friendly?
Extremely Friendly
by Charlene Keller xxx.xxx.1.26
April 03, 2014
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.124.220
February 09, 2012
First time I had a chnace to do a review. I have been a patient of Dr Smith for over 10 years now. Dr Smith and his team are wonderful. He has been there for me when I didn't have a dentist and a fractured tooth. He fit me in seemelessly, and provide me with excellent care and advice. His team is just as exceptional, doing their jobs well while providing a friendly atmosphere. This entire practice engenders trust and styaisfaction.
I cannot recommend Dr Smith enough.
by Bill Roth
September 19, 2011
Did you leave the office feeling satisfied with your visit?
Completely!
Did you receive sample toothbrushes or toothpaste to take home?
No, I didn't receive anything at all
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
July 15, 2011
Did this dentist give you your invoice promptly?
Yes, they gave me one when I asked
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Was the toothpaste used during your cleaning enjoyable?
Yes
Was the dental equipment clean?
Absolutely! It looked brand new
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
April 15, 2011
It is obvious that their office is cleaned regularly. It was fantastic. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. It's always uncomfortable having to sit through a dental procedure when they use really cold or hot water to rinse your teeth, but they didn't do that here. They made sure that I was comfortable with the water's temperature. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.
by Lee
April 11, 2011
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Map and Directions
1328 Pemberton Dr, Salisbury, MD 21801