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Western Dental Ctr

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Western Dental Ctr
Western Dental Ctr
(4 Reviews)
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7541 Sepulveda Blvd Van Nuys, CA 91316
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Consumer Feedback

(4 Reviews)

My children both had orthodontia services at Western Dentlal. My daughter at WD Van Nuys and my son at WD Burbank.

There was a world of difference between the two facilities.

We loved everything about the service provided at Western Dental Van Nuys. WD Van Nuys has pleasant, consistent staff who provide great customer service. The Dentist regularly cals the parents back to explain procedures, progress, etc. But beware, not all Western Dental offices are the same ...

WD Burbank has a staff that continually rotates - including the dentists.
Service is non existent and the staff at the front are not helpful.
The only time parents were asked back to speak with anyone was when they need to pay money. Dentists in WD Burbank don't talk with the parents unless the parent specifies they want to speak with them, and even then many times they would send my child out first and we'd have to wait until there was another opening to talk ... the last time this involved a wait of one extra hour!

When we thought about switching back to WD Van Nuys, there was a $150 change location fee ... and unfortunately, where the 2nd child went to school was close by the Burbank location.

Do yourself a favor. Go to each location that's reasonable for you, and just sit and watch how the staff treat patients, parents and one another before you commit.
by mjongjar xxx.xxx.195.93
July 29, 2013
Did this provider prominently display their diplomas or business license?
Yes
Were you able to relax during your appointment?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did this dentist allow you to regularly rinse your mouth during your procedure?
No, it was almost unbearable
by Unknown xxx.xxx.53.34
February 04, 2013
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
May 02, 2011
Do this dentist have a good professional reputation among other dentists?
Yes, they are recommended by other dentists
Did this dentist provide helpful oral health techniques you could practice at home?
Yes
Did this provider wear an obnoxious cologne?
Yes, it was almost unbearable
by Anonymous
April 25, 2011
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Map and Directions
7541 Sepulveda Blvd, Van Nuys, CA 91316