Not only did they not call me to remind me about my appointment, they forgot that I even had an appointment. When I showed up, they were very confused why I was there. I guess they forgot to write it down. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan.