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Covina Dental Group

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Covina Dental Group
Covina Dental Group
(2 Reviews)
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1406 N Azusa Ave # B Covina, CA 91722
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Consumer Feedback

(2 Reviews)
Service
1.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Value
3 star average for Value
Did you receive sample toothbrushes or toothpaste to take home?
No, I didn't receive anything at all
Were the waiting room chairs comfortable at this dentist's office?
They were average
Was this dentist's staff friendly?
Friendly Enough
Was the toothpaste used during your cleaning enjoyable?
Kind of, but it could have been better
Did you leave the office feeling satisfied with your visit?
Somewhat
by Anonymous xxx.xxx.162.79
March 24, 2014
Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They do not listen to customers complaints and argue with them instead of trying to correct the situation. In my specific situation they overcharged me more than three times the amount I was supposed to pay according to my dental insurance. I was lead to believe that the charges were correct even after I complained to their staff. I had to contact my insurance company and after a telephone call from my insurer, they accepted their "mistake" and promised to reimburse the excess amount they overcharged me. That's just bad business. I was planning to recommend this office to my family and friends, but after this terrible experience, I definitely will not. Be careful when they give you an estimate for your treatment and check with your insurance company before signing any payment documents!
by Bad taste in my mouth
March 05, 2011
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Map and Directions
1406 N Azusa Ave # B, Covina, CA 91722