They gave me a very thorough explanation about how acupuncture works and why its effective. They were happy to answer every question I had. They made the extra effort to make sure every question and concern I had was addressed. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I really admire them for being more than willing to ask for help from other professionals when they don't have an answer for me. They aren't even slightly arrogant, and I'm confident they always have my best interests in mind.