They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. One of the first things I noticed about this clinic was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. I was glad that they reviewed my medical history before I started my treatment. I wouldn't trust them to give my the right treatment if they didn't know anything about me. I appreciated them taking the time to look into my medical history. Just as a side note, I was very happy with how conveniently located this business was and how close it was to the highway and other shopping centers. It was so easy to find, I didn't have any trouble at all.