They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They are always prepared for my appointment and remember everything about me. I would definitely recommend them to people I know. I was more than happy with the treatments. I got an appointment quickly. I've never had to wait too long to be seen. Right off the bat I noticed that the clinic smells fantastic inside. They must clean or sanitize all the time or have some great fragrance.