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Don J Fenn, O.D.

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Don J Fenn, O.D.
(36 Reviews)
> Get Phone Number & Directions
964 Main Street Nashville, TN 37206
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Consumer Feedback

(36 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Was this provider's staff friendly?
Yes
Would you recommend this provider to others?
I Already Have
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was this provider's staff friendly?
Yes
by nashvilledave xxx.xxx.65.40
June 22, 2013
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were you able to relax during your appointment?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous xxx.xxx.29.225
May 13, 2013
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.198.220
April 29, 2013
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider offer flexible appointment times?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous xxx.xxx.94.194
February 19, 2013
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Was this provider's staff friendly?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous xxx.xxx.224.93
February 07, 2013
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous xxx.xxx.112.131
December 04, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.25.59
August 27, 2012
Provider misinformed me about forms of payment accepted before appointment, then refused to accept authorized payment from the company they had previously said they accepted. Were rude and unaccommodating, demanding my prescription back. Their lack of organization and knowledge of how the process works for a payment they claim to accept resulted in a lot of frustration and wasted time on my part. I will never recommend this provider to anyone.

DETAILS:
When I called to schedule my appointment, I asked if the provider accepted CareCredit as a form of payment and they assured me that yes, they did. When my exam was completed, and I gave them my card, their machine wouldn't accept it.

The receptionist said that they have run CareCredit cards on that terminal before. I called CareCredit customer service, and they said that the provider needed a CareCredit card terminal, not a generic Visa/MasterCard terminal, and that they weren't authorized to run it. The CareCredit representative asked to speak to the staff so she could straighten out the issue, and the receptionist refused to get on the phone. The CC representative was very confused, saying she didn't understand why they wouldn't speak to her, that normally physicians are more than willing to get on the phone and get the issue sorted out. The doctor finally got on the phone, and the CC rep determined that they are not, in fact, CareCredit providers. She graciously offered to authorize the payment over the phone, despite all of this, and they refused.

I asked them why they said they were CareCredit providers when I called, and she said that others' cards have worked on their machine before. I was very confused and frustrated that they had communicated this to me, then refused to accept the payment from the CC company over the phone, a perfectly viable form of payment, when the communication error had been theirs in the first place. I told her that it was the only form of payment I had available at the moment, and that if the company was willing to authorize it, I didn't understand why they wouldn't accept it.

The receptionist demanded my prescription back and said I could have it when I paid. I assured her I wouldn't be back, that they could keep my prescription, and that I would take my business elsewhere. I've never had a physician be so unhelpful, and I will never recommend this provider to anyone.
by CCE xxx.xxx.166.100
August 09, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.65.30
June 19, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.15.2
June 05, 2012
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Map and Directions
964 Main Street, Nashville, TN 37206