Directory > Providers > Eye Care > Optometrist > FL > Palm Beach Gardens > Michael B. Haugen, O.D. > Reviews

Michael B. Haugen, O.D.

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Michael B. Haugen, O.D.
(9 Reviews)
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11380 Prosperity Farms Rd, Suite 119 Palm Beach Gardens, FL 33410
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
2 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3.5 star average for Recommended
Latest equipment. Very thorough. Skilled staff. Spent plenty of time in the exam.
by Dan xxx.xxx.58.72
October 21, 2015
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Would you refer this provider to a family or friend?
Yes
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by C xxx.xxx.179.132
October 17, 2013
Does this provider treat their staff well?
Yes, they treat their staff with respect
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by R xxx.xxx.88.193
August 29, 2013
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's staff friendly?
No, they were rude
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
by LD xxx.xxx.249.14
August 19, 2013
Are you going to visit this provider again?
Not if my life depended on it
Was it easy to make an appointment with this provider?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.127.50
July 25, 2013
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous xxx.xxx.152.95
May 08, 2013
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Zach xxx.xxx.206.86
December 28, 2012
Exam was fine. Glasses took over a month to be ready from the Lab, but Dr.Michael Haugen's staff handled the situation very poorly. Instead of being proactive and trying to make an effort to get my glasses in a timely manner, they would only make an effort if I called and questioned what was taking so long. The staff did not follow through with return phone calls. Once I received my glasses I requested to have all my records knowing I would not return. Subsequently the Doctor's office sent me a letter stating they would no longer be able to serve me. They never had any words of apology for the inconvenience. I wanted to purchase a pair of extra frames not covered under my insurance on the first visit but the Doctor nor the staff asked if I needed any help when I was looking at what they had on display,I was the only customer in the office. So out of three people in the the room with me no one offered any assistance. Very disappointed with my experience and would not recommend.
by Jeff xxx.xxx.228.145
April 11, 2012
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
by Anonymous
June 14, 2011
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Map and Directions
11380 Prosperity Farms Rd, Suite 119, Palm Beach Gardens, FL 33410