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Nadiya Makhazova, Owner

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Nadiya Makhazova, Owner
Polished Outlook Salon & Spa
(4 Reviews)
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119 E Washington St Milford, MI 48381
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Consumer Feedback

(4 Reviews)
I've been coming to Polished Outlook Spa for a good year now and I always try new spa services. I had a lady at a different salon that i was seeing for my hair, one day she got sick and i really needed my hair cut and colored. So i went to Polished Outlook since they also do hair and WOW!! They did such a great job, i mean my hair looks and feels amazing!! The girl that i was with did a very good consultation with me about my hair cut and color, she added just a few highlites on the top and it made such a nice change in my overall look. My haircut was great, my hair has so much more volume now! I am honestly so happy I tried their salon and now will only go there. And for the lady that wrote that awful review: it's not a squirt of conditioner, they actually do a conditioning treatment that includes an aromatherapy hot towel and a really nice scalp massage. And I will pay an extra $5.00 for that any day.....i felt so relaxed!!
If you're looking for a good spa with a great salon please try them, you will love it!
by PauletteS14
January 09, 2011
My husband got me a gift certificate from Polished Outlook for my birthday for their Victorian Queen Spa Package which literally pretty much includes everything. I had a chance to try most of their services from hair to nails to facials and massages and I absolutely loved it!! It's a beautiful place with very professional staff and exceptional customer service. I had a great time from check in to check out. They really go an extra mile to make sure their customers are happy. I really enjoyed my facial-my favorite service there. It was so nice and relaxing, my skin was glowing and best of all the lady that did my facial educated me on my skin and how to take care of it at home, how my diet affects my skin and recommended great products that i now currently use. I liked the fact that i never felt pressured to buy anything, she gave me time and privacy to think about everything. I was very pleased with all of my services and will always recommend them to everyone.
by LindaHazel186
January 09, 2011
Me and my husband went to this spa for our anniversary and got couples massages and we had the best time ever. The spa is so cute and super cozy. Our massages were amazing, and we had our own couples room/suite which made it very romantic. The overall experience was great. The staff was very professional and took great care of us. Highly recommend to everyone!!
by CarolW60
January 09, 2011
I was ROBBED. Was supposed to have a $75 TOTAL bill per my phone conversation when setting up my appt. I left there with a $160.00 bill for cut & high lite. My hair looks okay but not holy cow- to die for. It's not like I spent 3 hours in the hippest hottest salon in the world being catered to by the foremost hair designer known to mankind. Hello this is Milford Michigan- home of GM proving grounds. You know the GM declaring bankruptcy, the place that has laid off a trillion people and no one has any money area....yep, that would be the place. Frankly, I have no problem paying well for services rendered & for optional services that I choose. But, they do things to you that no other salon you have ever been to would even consider charging you for.

Sky high prices. $45 JUST for a woman's cut. Highlights are supposedly $75 unless they use "special oils" & don't tell u that the stuff they're putting on your hair w/o a word will cost you $20 . It's $5 if they use conditioner after washing. Which they fail to mention when they ask if you would like conditioner. When asked about conditioner I said sure. Who would say no..? because who could imagine that they charge for it, let alone that a small squirt of conditioner has like a thousand percent mark-up on it??!!

They'll also charge you $15 extra for highlights if you use more than 2 colors. Even when they are the ones that INSIST on using more than 2. They don't tell you it will cost more...just say they they need 3 different colors to make you look "right"- so you say ok, who are you to argue with a professional especially when you have NO CLUE it will cost you yet another fee over and above what they quoted you originally.

They push, no SHOVE products from shampoo & hair brushes to makeup & soap THE WHOLE TIME. It's terribly uncomfortable. You leave there feeling violated. It is not relaxing. It's a constant "sell". I would not be surprised if the beverages and cookies they offer are not somehow added to your bill too. I declined refreshments so I could not tell you for certain. Personally, I left my next weeks grocery money there since my generous gift certificate couldn't cover all of my "extras"- $85.00 worth of "extras". Extras that I was not even aware were being added on until I went to pay my bill. In this economy who in their right mind would agree to $85 worth of useless extras like an extra color that I can't even see and conditioner after my hair wash and a cut & style (for $45 freaking bucks) when I was told I had to have it styled since they had to see the color dry and perhaps trim me to make it look right...

No integrity. I went there because I had a gift certificate and was trying to use the household budget money wisely. My gift certificate was very generous and at most normal places would have covered cut, high lite & tip. In fact, according to my initial phone quote should have covered my requested service. But somehow I left there with an empty wallet and feeling sick to my stomach knowing I had had to use my grocery money to pay for services I had not even asked for. I truly felt like I was robbed. I wonder if that is the effect Polished Outlook wants to have on it's clientele??? I now get to try and sell things to make that money back to feed my family this week.

I would never send my worst enemy there. It's a terrible feeling to walk out of a place knowing you were just swindled out of your family's food money. Like I was a mark in some scam, like i had gullible written on my forehead.

Do not give them your business. You may just end up leaving your first born in payment for services you never wanted, never asked for and never needed. If you MUST go.. every single time they look at you, touch you, do ANYTHING to you, ask how much that will cost you. If it's something you can't imagine paying extra for, ask anyway because they will charge you if they can find a way to sneak it in there...

Buyer BEWARE.... !
by swindldhardcore
June 12, 2009
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119 E Washington St, Milford, MI 48381