First it was difficult to get someone on the phone to make an appointment. I arrived on time for my appointment but then I waited about 25 mins after my scheduled time for my massage. The volcanic rocks were not hot enough according to the LMT. I had no idea since it was my 1st hot stone massage. Then she ran out of oil in the middle of it and had to step out to get more. The massage was ok outside of the fact that she was unprepared. Here was the kicker. I went to pay using a gift card that was supposed to cover the hot stone massage was sold to the buyer $5 short and I had to pay the difference even thought they screwed up! My girlfriend got this for me as a gift who was waiting outside to surprise me, also had to leave because I was so far behind schedule. She was very upset when I told her my negative experience. Last but not least, we called to speak with the owner Marlabetz Figueroa and she claimed she was busy and promised to call back, which she never did. Service was beyond terrible. Never again!