Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did the massage therapist ask you about your preferences for the massage before beginning?
Yes, they asked about my preferences
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Did you spend a lot of time in the waiting room at this provider's office?
Yes, I had to reorganize my schedule
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions