They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. It was honestly one of the most relaxing massages I've ever had. It was such a fantastic experience.