I knew I was in for a very relaxing experience as soon as I walked in the door to get my massage. The waiting room area was so beautiful and serene and the chairs were amazingly comfortable. This was a good indication to me that I was in for a real treat and I was right. I love that they make an extra effort to always respect my privacy. I never have to worry about feeling uncomfortable while I'm there. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.