They always make sure to return my phone call as soon as possible. They've never left me waiting. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. During my massage, I asked them to change their technique a little. They changed it right away, and adjusted the massage to make sure it was exactly the way I wanted it.