They were extremely careful to always keep me covered and comfortable during my massage. They are always very respectful, and I've never felt exposed during my massage. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. At other places I've been to, sometimes the massage therapist's hands have been too cold, but they weren't at all here. They were the perfect temperature, which made my massage even more enjoyable.