One thing I really appreciated, was that they didn't have calloused hands. I've been to some other places where the massage therapist had calloused hands and it was awful, but not here. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They made the extra effort to make sure every question and concern I had was addressed. My massage was very comfortable. They applied enough pressure so that it was effective but not painful. The waiting area is rather small, but there is always a seat available. It would be nice if it was more spacious, but I've never had to stand.