They always knock before entering my massage room. They understand how important it is to respect my privacy. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me.