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STEPHEN J MONSON CHIROPRACTIC CLINIC PC

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Northwestern Medicine Chiropractic Medicine Sycamore

Sycamore, IL

Northwestern Medicine Regional Medical Group

Sycamore, IL

SUSIE BRIGGS, D.C.

ROCKFORD, IL

PATRICK B. WHITAKER, D.C., P.C.

ROCKFORD, IL
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STEPHEN J MONSON CHIROPRACTIC CLINIC PC
STEPHEN J MONSON CHIROPRACTIC CLINIC PC
(5 Reviews)
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3779 N ALPINE ROAD ROCKFORD, IL 61114
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Consumer Feedback

(5 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Good chiropractor, but PHYLLIS, who handles billing was horrible! I was in an auto accident where the other driver was at fault and his insurance had accepted liability, and gave them a claim # to bill the insurance LIKE MOST CHIROPRACTORS DO FOR AUTO CLAIMS. Phyllis would not accept that. In fact she accosted me IN THE TREATMENT ROOM at my second visit about billing. Which I thought we had this settled since before I made the appt I had called the insurance company and Dr. Monson's office and was assured billing would be handled properly with the insurance. Phyllis comes barging in to the treatment room while I am being treated, demanding my credit card information! When was the last time you were in an exam room at your doctors office and the billing person comes in to discuss credit card info???? WOW. TOTALLY UNPROFESSIONAL AND INAPPROPRIATE. Never go here for auto related injuries, they don't know how to bill it! On the other side, I really liked Dr. Spadofino and Courtney, they were good.
by Neck injury xxx.xxx.94.122
May 12, 2015
Does this provider always put the customer first?
Yes, they always put customers first
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was this provider's staff friendly?
Yes
Did this provider answer all of your questions?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
December 14, 2011
After your appointment with this chiropractor, were you still skeptical that the treatment would be effective?
Not at all! I was very confident when I left!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous
October 28, 2011
I definitely felt welcome here, they were very friendly and accommodating. I was happy with their nice manner. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. They did not pressure me to return for additional follow-up appointments. They've answered a couple of my questions over the phone, but most of the time I have to schedule an appointment.
by Diane
April 11, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
After your appointment with this chiropractor, were you still skeptical that the treatment would be effective?
Not at all! I was very confident when I left!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous
March 10, 2011
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Map and Directions
3779 N ALPINE ROAD, ROCKFORD, IL 61114