I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. They really paid a lot of attention to my problem area, which is the reason I went. When I told them where I was in pain they put much of their focus on eliminating discomfort in that area. I've been to some chiropractors that had really cold hands which made my adjustments very uncomfortable, but this one didn't. I was very relieved. Whatever cologne they were wearing was one of the best I've ever smelled. It made my experience that much more enjoyable. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members.