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Victor Patel, CEO

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Victor Patel, CEO
The Back and Neck Institute
(19 Reviews)
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1218 Park. Ave Orange Park, FL 32073
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Consumer Feedback

(19 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
My mother has to wait a minimum of 2 hours usually but today it's been over 4 hours and counting, even a staff member said it is common for them to tell the patients to be prepared to wait. Waiting 4 plus hours is ridiculous. She will no be comming here any more if I csn help it. By the way she was 15 minutes early for her appointment, if you are late they will reschedule you.
by Pissed off xxx.xxx.149.144
June 28, 2017
Dr. Joe and staff are great. Friendly, organized, and professional.
by Jai xxx.xxx.137.105
October 27, 2016
This place is wonderful, the staff is awesome.
by Monica xxx.xxx.46.108
May 22, 2016
Did this chiropractor pressure you to return for unnecessary follow-ups?
Not at all! They always respect my decisions.
Did you feel that your waiting time was acceptable?
Absolutely
Did this provider spend time asking questions and listening to you?
Definitely
Did the waiting room furniture appear to be clean?
Mostly
Was this chiropractor friendly?
Extremely Friendly
by Anonymous xxx.xxx.94.174
August 28, 2014
They are like family. Dr. Warfield and staff keep my whole family feeling good and able to work and enjoy life. He has done wonders for my children. I would recommend this doctor to anyone.
by F xxx.xxx.226.93
May 27, 2014
They were so skilled and knowledgeable, and even customized their adjustments to meet my specific condition. They are so kind and caring, and they stay open way past their closing time to help anyone who needs them. They wouldn't deny anyone that needed help. I know I can always count on them. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. I was confident that they were using the latest treatment methods. I will definitely refer my friends and family here. They were great and I think more people should know about them.
by Robert Duvall xxx.xxx.218.37
December 22, 2013
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Jamie xxx.xxx.108.98
November 12, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did the chiropractor offer on-site X-Rays?
Yes, I didn't have to drive anywhere!
Does this provider have helpful information available online?
Yes
Did the chiropractor update you about the progression of your recovery at each appointment?
Yes, they updated me about what stage I was at in my recovery
by Kim xxx.xxx.50.241
September 16, 2013
They made me feel welcome and respected, and were very sympathetic to my situation. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. My level of satisfaction was very high after this appointment. I was impressed with how the doctor catered to my needs. They listened closely to everything I was telling them, and showed a lot of attention to detail.
by S.H. xxx.xxx.101.253
September 04, 2013
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Was this chiropractor's staff friendly?
Yes, they went above and beyond
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did the chiropractor update you about the progression of your recovery at each appointment?
Definitely! They made an extra effort to keep me well informed.
by Anonymous xxx.xxx.254.94
May 09, 2013
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Map and Directions
1218 Park. Ave, Orange Park, FL 32073