They made the extra effort to make sure every question and concern I had was addressed. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.