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Raymond Donie, MD

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Family Doctors

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Glendale, AZ

Banner Health Center plus

Glendale, AZ

Banner Health Center plus

Glendale, AZ

Banner Health Center plus

Glendale, AZ
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Raymond Donie, MD
(9 Reviews)
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5422 W Thunderbird Rd Ste 7 Glendale, AZ 85306
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
2.5 star average for Value
I have been seeing Dr. Donie for 3 years and have never had an issue until recently. My husband was stationed at the Air Force Base in Tucson, Az causing me to transfer schools and moved down there with him. Since it is only two hour away I chose to still keep Dr. Donie as my primary care. However, I got sick on a week after moving there and since it was my first day of class I called my insurance to find an urgent care I could go to knowing that Dr. Donie's office would be closed the day I could make it down to Phoenix. I have since received a $258 medical bill from that urgent care in which my insurance company instructed me to simply call my doctor and have him back date a referral and fax it directly to them. After speaking to Dr. Donie's office assistants, not him directly since "he doesn't make phone calls", they have informed me he will not sign a referral because this would be considered insurance fraud. How is this insurance fraud if that is what my insurance company is telling me that is what they need to do? They also said he wasn't aware that I was ever sick and he has nothing to do with it. According to his office "everyone knows you always call your primary care doctor when you are sick". How am I supposed to know this when they have never told me in the 3 years I have been going there? Nor did I have a problem when I went to urgent care the year before when I was sick on the Wednesday they were closed on.
by Skyler xxx.xxx.228.77
February 25, 2014
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider have reasonable prices?
Yes
by Anonymous xxx.xxx.41.165
May 14, 2013
They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. The staff must have not been trained very well. Almost every time I would ask them a question, they'd refer me to their boss or someone else. The staff here was rude and unwelcoming. Totally not a family environment at all.
by Anonymous xxx.xxx.65.246
April 11, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by OtisL xxx.xxx.114.239
August 02, 2012
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous
September 16, 2011
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Was this provider's office too cold?
No, it was fine
Were the waiting room chairs comfortable at this family doctor's office?
They were average
by Anonymous
May 09, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
April 18, 2011
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider have bad breath?
Not at all, I didn't notice a smell.
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
April 11, 2011
I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. They have a very good professional reputation. I know that I'm under the care of an expert. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me.
by Jaime Nowatzki
March 31, 2011
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Map and Directions
5422 W Thunderbird Rd Ste 7, Glendale, AZ 85306