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Thad Bartell, MD

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Thad Bartell, MD
Maricopa Ear Nose & Throat
(29 Reviews)
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2131 E Southern Ave Tempe, AZ 85282
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Consumer Feedback

(29 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
June 13, 2011
They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. I was overjoyed to see that their office equipment was so advanced and up to date. It really put my mind at ease knowing that everything was up to safety standards. I was happy with the chairs they had in their waiting area. They were so comfortable that I didn't mind waiting.
by Michael
May 20, 2011
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
May 19, 2011
Were the waiting room chairs comfortable at this ENT Otolaryngologist's office?
Yes
Did this ENT Otolaryngologist recommend surgery too quickly?
No
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
April 25, 2011
Were the waiting room chairs comfortable at this provider's office?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider have an entertaining selection of waiting room magazines?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
March 21, 2011
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
March 11, 2011
Fantastic Doctor! He is a very calming person. Has performed surgery on both of my children and I trust him completely.
by JDowney
March 07, 2011
I spent a lot of time researching an ENT physician in the east valley. I was looking for a skilled Dr who was also efficient and treated me like a person not a dollar sign. Dr Bartell and his staff went over and above to provide this care for me. They were friendly and able to get me in to see him quickly. I waited only a few mintues in the waiting room prior to seeing the Dr. He spent a good deal of time with me, listening to my past medical issues and was able to come up with a game plan immediately. Thank you all for your excellent care!!
by Marsha94
August 17, 2010
Our first experience with Dr. Bartell was good. Office staff wasn't the friendliest but fair enough. Dr. Bartell told us to call back if our son got another ear infection and he would want to see us the same day. When my son got his next ear infection we called in to make an appointment. The scheduler was incredibly rude. She said, "If you are late Dr. Bartell will leave. He will not wait to see you." I told her that with a same say appointment I needed time to get over there since the only appointment they had was in 30 minutes. I said I could be there in 35. Nonetheless, we weren't seen in the office for 2 days. We saw Dr. Bartell's associate Dr. Smith. Doesn't seem like the brightest doctor around. He was friendly but almost seemed slow. He said my son would need tubes and that the surgery scheduler would call me on Monday. I called on Monday afternoon after not hearing from them and left a message. I called back on Tuesday afternoon and left another message after still not hearing from them. Finally Wednesday midday I received a call from the surgery scheduler. She was very rude and as a first time mother I had some questions about the procedure. She was very impatient with my questions and frustrated that I didn't know all the answers. We continued to have a few more poor experiences with the office staff while trying to schedule my son's surgery.

To top it all off, after we opted to go to another doctor I called Dr. Bartell to let him know the reason we were leaving. I let him know that I would like to share some feedback from some of our encounters with his office staff. He didn't care to listen and brushed off the phone call in less than 1 minute. He did not let me voice any of my concerns with his office staff or tell him about the horrible experiences we had. He obviously does not care about his patients or improving his office. I told all of this to my pediatrician who referred me and she plans to remove him from her referral list. I would not refer even my worst enemy to Dr. Bartell's office. The entire office staff is rude and obviously Dr. Bartell is too arrogant to listen to feedback on how to better his office. DO NOT GO HERE! I grade them an F-.
by r8mslynn
February 23, 2009
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Map and Directions
2131 E Southern Ave, Tempe, AZ 85282