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Paul Laven, DO

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Paul Laven, DO
(33 Reviews)
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- Scottsdale, AZ 85254
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Consumer Feedback

(33 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by susan xxx.xxx.208.219
April 08, 2012
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Did this provider prominently display their diplomas or business license?
No, I never saw one
by Anonymous
March 05, 2012
Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. I am going to refer everyone I know here. I absolutely love this place. The chairs they had in the waiting room were pretty high quality. I thought they were nice and comfortable. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them.
by ROSA
February 21, 2012
Everyone in my community knows that they are the absolute best in the field. Their office equipment was in superb shape and looked very advanced. I definitely felt safe under their care. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance.
by Linda R.
February 15, 2012
Was the waiting area spacious?
Yes
by Anonymous
February 07, 2012
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider offer flexible appointment times?
Yes
Did you feel safe in this provider's care?
Yes
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
January 31, 2012
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider treat every client equally?
Yes, they don't show favoritism
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
January 11, 2012
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
by Anonymous
January 04, 2012
Was this provider's staff friendly?
Not Really
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
December 07, 2011
Does this provider remember you by name?
Sometimes, but not always
Was the waiting area spacious?
Yes
Was this family doctor's staff friendly?
Friendly Enough
by Anonymous
December 02, 2011
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-, Scottsdale, AZ 85254