There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. It is obvious that their office is cleaned regularly. It was fantastic. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here.