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Carmen Casas, MD

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Carmen Casas, MD
(15 Reviews)
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5756 S Staples St Ste J1 Corpus Christi, TX 78413
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Consumer Feedback

(15 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3.5 star average for Value
Does this provider treat their staff well?
Yes, they treat their staff with respect
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider have reasonable prices?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
by Anonymous xxx.xxx.94.69
December 11, 2013
Were you able to relax during your appointment?
Yes
Was this dermatologist friendly?
Yes
Was this provider's office easy to locate?
Fairly Easy
Were the waiting room chairs comfortable at this dermatologist's office?
Yes
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous xxx.xxx.120.50
May 22, 2013
What a horrible experience. I scheduled an appointment, was told by the phone that I should expect at least an hour wait. I show up a half hour late, wiht a half hour spare. I wound up waiting a total of 2.5 hours to be seen. The nurse behind the counter was unprofessional, rude, confrontational, and I could hear her loudly complaining about me specifically to her co-workers. The only reason I continued to be polite was my medical condition- I had a growth that needed to be looked at. I spent 5 minutes with the doctor herself, who promptly burned it off, and only after she was finished did she ask me questions about it. When she found out it had returnedafter I had personally removed it, she frowned and burned it deeper.
I was told to expect a couple days for the lab results. It took 8 days, 6 of which were business days. I was called by a nurse who beat around the bush, and finally after pointedly asking her she ocnfirmed it was a tumor. I asked her about the tumor's cause, source, other basic and pertinent information. She had nothing to offer. I wrote down its name and researched it myself, swearing I'd never go back there again.
Today I received a bill, for the first time in 359 days, warning that I did not pay the bill in full. It seems insurance missed $8.83, and instead of contacting me by any form of communication in the past 359 days, I received a letter informing me it was now in collection's hands.
The lack of respect, professionalism, medical integrity and follow-through is disturbing.
by anonymous xxx.xxx.111.137
January 31, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.227.122
April 27, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.247.125
March 23, 2012
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
by Anonymous
January 06, 2012
I felt very safe in their care. I definitely trust them. They were very polite and helpful and made sure that I had everything I needed. One of the few dermatologist in town that still accept insurance for claims filing. Expect to wait for some time, even with an appointment. Office is very busy, but physciain and staff are very friendly and took the time to answer all my questions and concerns.
by mmmmmm
December 05, 2011
Was this provider's office too cold?
No, it was fine
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Were you able to relax during your appointment?
Yes, I was completely at ease
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
by Anonymous
October 03, 2011
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
July 05, 2011
I made an appointment and waited for TWO and a HALF HOURS after which i was told that the doc had just walked into a scheduled surgical procedure and wouldn't be out for another 30 minutes! The staff could care less that i had an appointment that they scheduled me for and were clearly irritated that i was actually asking them how come i hadn't been seen. Now get this...they were quick to tell me that the day they scheduled my appointment was a surgery day so they don't know why i was there! WOW!!! WOW! At that i just said thank you and walked out. I had to wait forever after I arrived for my appointment. They were running really behind and I was disappointed because it threw off the rest of my day. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. I was hoping that they would be sympathetic to my situation and understand where I was coming from. Instead, they made it completely obvious that they didn't care about me or what I had been through. Apparently they haven't ever heard of the saying "the customer's always right" here. Having a high level of customer service doesn't appear to be their top priority. I had to look for a long time before I finally found their qualifications. They need to make them more obvious.
by April T.
April 25, 2011
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5756 S Staples St Ste J1, Corpus Christi, TX 78413