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Andy Lee, MD

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Andy Lee, MD
Total Eye Care
(40 Reviews)
> Get Phone Number & Directions
614 West Wheatland Road Duncanville, TX 75116
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Consumer Feedback

(40 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2.5 star average for Value
Was the waiting area spacious?
Yes, extremely spacious
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
by Anonymous
July 05, 2011
They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased.
by Anonymous
June 27, 2011
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Does this provider remember you by name?
No, and they don't make an effort to even try
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
by Anonymous
June 27, 2011
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous
June 15, 2011
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
March 28, 2011
Dr. Lee is the best. He's kind and generous. I know there is always one or two people who would gripe and exaggerate in their reviews because it's their personality, but in my 60+ years I've never had a better eye Dr. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They always made sure that I wasn't in any pain. Their standard of patient comfortability is obviously very high and it showed throughout the entire appointment. Wait times can be long, but that's the only thing there is to criticise, but he's very busy and takes his time with each patient.
by Anonymous
March 25, 2011
I have never seen a coupon for this provider, nor do they ever have specials or promotions going on. I don't think they like to help people save money. They were extremely late to all my appointments. I always had to wait over an hour for them to show up. Everyone should be aware how bad their breath stinks here. Serious case of halitosis. I couldn't believe how rude and inconsiderate they were. I showed up before their scheduled closing time and they said they were closing. They knew I needed help but they still decided to close early. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded.
by Anonymous
March 16, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider have bad breath?
No I've never had any complaints
Would you refer this provider to a family or friend?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
March 01, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous
March 01, 2011
I had issues with my eyes for the longest time. I had previously visited Parkland Hospital because of the cost reasons. I had a few surgeries there that resulted in my terrible vision. My eyes were in really bad shape and was unable to stand the light. I saw Andy Lees' office in my area and decided to give him a try. IT WAS THE BEST DECISION I EVER MADE!. Within days of my visit I no longer needed my shades and was able to stand the light without migranes. I appreciate Dr. Lee for all his help with both my vision and financial situation.
by Anonymous
May 27, 2008
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Map and Directions
614 West Wheatland Road, Duncanville, TX 75116