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Andy Lee, MD

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Andy Lee, MD
Total Eye Care
(40 Reviews)
> Get Phone Number & Directions
614 West Wheatland Road Duncanville, TX 75116
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Consumer Feedback

(40 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2.5 star average for Value
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Anonymous
February 10, 2012
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Were you able to relax during your appointment?
Yes
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
by Anonymous
December 29, 2011
I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. The chairs in the waiting room weren’t really anything to rave about, they were pretty average and slightly uncomfortable.

They gave me sufficient information to make a decision about my treatment plan.
by Anonymous
October 12, 2011
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
September 28, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Would you recommend this ophthalmologist to others?
Yes
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
September 15, 2011
Does this provider promptly return your phone calls?
Yes
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by Anonymous
September 12, 2011
I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. What can I say, they were warm, welcoming, and friendly and went out of their way to make me feel at home. They definitely put in the extra effort to make me feel valued and important. The office was very easy to locate. I didn't have any trouble finding it at all. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are.
by Anonymous
August 18, 2011
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous
August 08, 2011
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
July 28, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
July 21, 2011
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Map and Directions
614 West Wheatland Road, Duncanville, TX 75116