They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. They have a very good professional reputation. I know that I'm under the care of an expert. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back.