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Nancy Brooke, MD

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Nancy Brooke, MD
Adult & Pediatric Allergy Care
(13 Reviews)
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1525 E Beltline Ave NE Ste 102 Grand Rapids, MI 49525
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Consumer Feedback

(13 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
We modified my son's diet according to his allergy test results and Dr, Brooke's advice, but he got very sick after we did that. She did not seem familiar with his condition (eosinophilic esophagitis), so we changed doctors. When I called the billing dept to bill secondary insurance and reimburse me for a large bill I had already paid, the staff was very rude. The office manager was condescending and would not work with me in any way, even though other providers were very cooperative in the same situation with this supplemental coverage. There was no compassion whatsoever. No "I'm really sorry, I wish I could help you, but here's why I can't..." Just "it's not our policy" and bad attitude. Will NEVER go here or recommend this place again.
by Crystal Niefert xxx.xxx.195.179
September 19, 2013
by Anonymous xxx.xxx.227.2
September 21, 2012
They didn't pressure me to buy anything I didn't need, which I really appreciated. Their primary concern is what's best for my son, and they only give me the advice that would benefit him the most. I was confident that they were using the latest treatment methods. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are.
by Oneika
February 24, 2012
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
January 30, 2012
Would you recommend this asthma - allergy specialist to others?
Yes
by Anonymous
January 17, 2012
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this allergy-asthma specialist friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was it easy to make an appointment with this provider?
Yes
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous
November 08, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was there annoying music playing while you waited or during your visit?
Yes, but it didn't bother me much
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
September 29, 2011
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
September 21, 2011
Would you recommend this asthma - allergy specialist to others?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
September 14, 2011
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous
July 20, 2011
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Map and Directions
1525 E Beltline Ave NE Ste 102, Grand Rapids, MI 49525