They played the typical, annoying elevator music. It did not make for a pleasing environment. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want.