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Richard Hefner, DO

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Norton Community Medical Associates - Crestwood

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Richard Hefner, DO
Richard A. Hefner, DO
(10 Reviews)
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6106 Crestwood Station, Suite A Crestwood, KY 40014
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous xxx.xxx.129.80
April 25, 2013
Did you leave the office feeling satisfied with your visit?
Yes
Was it easy to make an appointment with this provider?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider have reasonable prices?
Yes
by Anonymous
January 11, 2012
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous
January 10, 2012
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous
December 29, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous xxx.xxx.106.79
October 05, 2011
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider prominently display their diplomas or business license?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
September 13, 2011
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Was this family doctor's staff friendly?
Yes, they went above and beyond
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by Anonymous
August 25, 2011
Does this provider promptly return your phone calls?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did you experience unnecessary pain during your visit?
No
by Anonymous
May 20, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
April 13, 2011
Does this provider offer flexible appointment times?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Was the waiting area spacious?
Yes, extremely spacious
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
March 16, 2011
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Map and Directions
6106 Crestwood Station, Suite A, Crestwood, KY 40014