I really love that they have plenty of doctors and nurse practitioners as back-up support for when the pediatrician is sick or unavailable. I feel a lot better knowing that someone will always be available when I need them. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. When I told them that I wanted to get a second opinion, they didn't get upset at all. Their reaction gave me even more confidence that they had my child's best interest at heart. Their prices were very fair. The level of care you get for the price is outstanding.