They really go above and beyond in making me feel valued and important. I have to say this is one of the friendliest and most welcoming offices I've ever visited. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They never left me for an extended period of time and I never felt ignored. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I got an appointment quickly. I've never had to wait too long.