I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. I was left in the appointment room by myself, but they eventually returned. Their office looked like the cleaning crew may have skipped a week. It was not easy to reach them in an emergency. I had to call several times before I finally reached them.