The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. Their primary concern is what's best for me, and they only give me the advice that would benefit me the most.