They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else.