Dr. Rauer is a very knowledgeable doctor. What bothered me is that he never sees you on time, sometimes there is a delay up to 1 1/2 and that is not acceptable. His office staff is okay, when I had an eye emergency, the staff was not willing to squeeze me in and I went elsewhere after that. All in all, I would go back to him in a hearbeat, but he needs to educate his staff better on the customer service side.