Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately