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William Rosenfeld, MD

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William Rosenfeld, MD
Comprehensive Epilepsy Care Center for Children & Adults
(18 Reviews)
> Get Phone Number & Directions
222 South Woods Mill Road, Suite 610-N, Saint Lukes Medical Building Chesterfield, MO 63017
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Consumer Feedback

(18 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
3.5 star average for Value
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Was this doctor friendly?
Extremely Friendly
Was this doctor's staff friendly?
Yes, they went above and beyond
Would you recommend this doctor to others?
I Already Have
Was the personalities of the staff well suited to a holistic approach to care?
The entire staff were so well suited to a holistic approach. I felt completely at ease.
by Anonymous xxx.xxx.68.126
November 18, 2014
Were the waiting room chairs comfortable at this doctor's office?
They were average
Was this doctor's staff friendly?
Yes
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Did you leave the office feeling satisfied with your visit?
Completely!
Are you going to visit this provider again?
Yes
by hole in my head xxx.xxx.52.33
May 13, 2014
Did you experience unnecessary pain during your visit?
No
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Did they follow up with you after your appointment?
Yes.
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous xxx.xxx.107.98
September 01, 2013
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. Drs. Rosenfeld and Lippmann spend the time with each patient that each patient needs, not just a scheduled amount of time. If they don't know the answer to a patient's question, they do their best to find the answer. They also help the patients defeat other health problems that may come up because of the medicine they take.
by Teresa Hiatt xxx.xxx.161.81
July 06, 2012
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Some members of the staff were very cold and unfriendly. Particularly the receptionist, who at the time was training another person, but she had forgotten to give me back my license and my debit card for payment. The nurses were great and really made me feel welcome. The doctor was very nice and answered all of my questions thoroughly. He also asked me questions that I had not thought of on my own. I was satisfied with my visit. They were helpful and I left feeling encouraged.
A few complaints though:
1) It took forever to get in for an appointment, waited nearly two months just to be seen. In addition, I called and left two voicemail messages and waited FOUR DAYS before anyone at their office called me back. In fact, I had to call the help line at St. Lukes and complain before the receptionist even returned my call. When she did, she said that she was busy and that she just wanted to let me know that she got my message and would have to call me back in a few days to be able to get me scheduled for an appointment.
2) when in the office, I waited 45 minutes before they called me back. There were several people who had walked in after me and were called before me as well.
3) The receptionist is completely unorganized and awful. When I first scheduled the appointment, I had several questions for the doctor. I wanted to make sure that it wouldnt be a problem to see the doctor as I was in a car accident prior to my first and only seizure. Several other doctors had refused to see me due to this reason. I brought it up immediately and the receptionist said it would not be a problem. I had to call back several times to double check and finally two weeks before my appointment that I had waited two months for, the receptionist returned my call and said there was an issue and that the doctor didnt want to see me. Needless to say, I threw a fit and after playing phone tag for another week, the doctor agreed to see me under certain circumstances. I agreed because I wanted to be treated. I didnt want to wait any longer to see a doctor, but was very dissatisfied with the whole process. I dont know if they are just that busy, but I work with a doctors office and I dont see how you can just forget about returning a call from a patient or potential patient.
4) I was told the first appointment would take 3 hours. I had prepared to be there for a long time, but it took 6 & 1/2 hours before I was done seeing the doctor. I had an EEG scheduled first (waited 45 minutes before they were ready to do this). After the EEG, I had to wait 30 minutes to talk to a nurse. After talking to the nurse, I waited nearly another hour before I was able to talk to the doctor. Both the doctor and the nurses were very friendly.
5) The man who gave me the EEG was a little weird, not very friendly or talkative. He was also a little rough when putting the electrodes on my head and taking them off. They use a wet wash cloth to wipe the glue off your head and he was very rough when doing this. I'm not tender-headed at all, but he was not very gentle either.
6) In addition, it was hard to concentrate on clearing my mind during the EEG because all you could hear was the receptionists gossiping among themselves. When I had to take a sleep-deprived EEG, the guy who administered it had to very loudly yell "shhh!" just to get the receptionists to be quiet. This still didn't work because I could still hear them. They even had a sign up on the desk that stated "QUIET - TESTING IN PROGRESS." Guess the receptionists either don't know how to read or didnt care. Either way it was very frustrating because as a patient, it made it seem like they didn't care about me. I just hope that it didnt effect my testing.
7) I still have not heard back from the receptionist about the results of my tests, they said it would take a few days, its been over a week. Guess I will have to call them ten times before I get a response.

Overall, it was a good visit because the doctors and nurses were very nice. I can't say much about the office manager and other receptionists though. Doctor Rosenfeld is very knowledgable and nice. My experiences with him and his nursing staff made the visit worth all the troubles, well mostly anyway.
by meigo xxx.xxx.150.99
July 05, 2012
I had seizures everyday for about 23 years. No medicine worked. Rosenfeld got me in to have surgery on the left temporal lobe 15 years ago. Since then my seizures are gone!
They made sure every single question I had was answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was easy enough to find. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.
by Heather xxx.xxx.7.242
April 14, 2012
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider prominently display their diplomas or business license?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous
February 07, 2012
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous
January 23, 2012
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Was the waiting area spacious?
Yes, extremely spacious
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous
January 12, 2012
I was amazed at how much time the dr spent with me and my family, he wanted to offer us every option and reasons based behind ever option. It was clear from the start he was most interested in providing us up to date education to help us make our medical decisions. He never pressed us to just do it his way or to hurry up. He was absolutely amazing when dealing with my 4 y/o! The amount of care and dedication has been life changing for us! He is our doctor!!! It is obvious that their office is cleaned regularly. It was fantastic. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily.
by Wichita KS
December 05, 2011
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Map and Directions
222 South Woods Mill Road, Suite 610-N, Saint Lukes Medical Building, Chesterfield, MO 63017