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Thomas Lalonde, OD

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Optometrists

VisionFirst

Louisville, KY

VisionFirst

Louisville, KY

VisionFirst

Louisville, KY

VisionFirst

Louisville, KY
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Thomas Lalonde, OD
Vision First
(12 Reviews)
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2046 South Hurstbourne Parkway Louisville, KY 40220
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Consumer Feedback

(12 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Was this provider friendly?
Extremely Friendly
Would you recommend this provider to others?
I Already Have
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Does this provider listen to your concerns and respond respectfully?
Yes
by jo xxx.xxx.156.100
July 23, 2014
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous xxx.xxx.216.254
August 07, 2013
Does this provider promptly return your phone calls?
Yes
Did this provider have reasonable prices?
Absolutely!
Does this provider use current and safe equipment?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider remember you by name?
No, and they don't make an effort to even try
by Anonymous xxx.xxx.232.42
November 27, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.0.39
July 16, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.33.196
April 16, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Renee S. xxx.xxx.112.30
March 28, 2012
They made no attempt to follow up with me after my appointment. It isn't a big deal, but it does say something about the overall atmosphere of the office. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back. I do not agree with the way they do business here, it is always their way or the highway. They are so uncooperative if a customer complains and are never willing to admit if they are wrong. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else.
by Anonymous
October 12, 2011
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Does this provider use current and safe equipment?
Yes
by Anonymous
September 13, 2011
Did your eye exam hurt at all?
Not a lot, but it wasn't entirely pain free
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this provider offer flexible appointment times?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
July 27, 2011
I'll definitely be going back. I didn't have a bad experience. They provided me with a very accurate prescription for my glasses and contacts. I hadn't even realized that my vision had changed, but now I see so much better. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there.
by Anonymous
May 24, 2011
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Map and Directions
2046 South Hurstbourne Parkway, Louisville, KY 40220