Directory > Providers > Doctor > Endocrinologist > WV > Charleston > Lee Skaff, MD > Reviews

Lee Skaff, MD

Nearby

Endocrinologists

Greta Guyer, MD

Charleston, WV

Charleston Endocrinology Assoc

Charleston, WV

University Health Associates

Charleston, WV

Wvu Charleston Div Physcns

Charleston, WV
Get Featured on Wellness.com > Learn More
Lee Skaff, MD
Lee Ann Skaff, MD
(7 Reviews)
> Get Phone Number & Directions
4922 MacCorkle Avenue South East Charleston, WV 25304
Add a Review

Consumer Feedback

(7 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2 star average for Staff
Recommended
2 star average for Recommended
Value
5 star average for Value
Was this provider's office clean?
It could have used some cleaning
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Did you notice a foul odor when you arrived at this provider's office?
Definitely, it was nauseating
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
by Anonymous xxx.xxx.249.112
April 25, 2013
I will never go back to Dr. LeeAnn Skaff's office.

There were so many things wrong during my initial visit.

(1) Wait time: I had to wait over 2 hours to get back to a patient room and then waited for an additional hour in the exam room. I was there at the office for a total of 4 hours that day. There is an office policy that if there are more than 4 patients ahead of you that you can check in and then go have lunch and go shopping while you wait. Seems to only want to get heads in the door and doesn't care if you wait all day. No respect for patient's time to schedule that many people that close together in appointment times if that doctor can't handle in a timely manner.

(2) Staff turnaround: The staff were all new and all said they had been there for about a week, one nurse said she had been there 2 months and that was the one seemingly guiding the others. Staff seemed to be struggling knowing what their role was. I even learned as a new patient that they didn't even get lunch due to the hours and having patients waiting to be seen etc., said they "just get used to it." I just called about my bill and I was told that they have all new staff again and it's only been 3 weeks since I was there. Can't keep staff there.

(3) Experience with physician: On initial visit for this endocrinologist, after 3 hour wait, she spent 5 minutes with me, didn't look me in the eye, wrote in her medical records behind me on the exam table so I talked to her over my shouder. She just threw a bunch of written prescriptions and papers at me, spoke real low and was just overwhelming to deal with.

(4) I was also given a couple of cardiology testing which isn't her specialty, but apparently was part of her routine initial patient exams. I was then put on a heart monitor and told my heart was failing and that I needed to see a cardiologist right away. My cardiologist read my tests and they were normal and fine. She put me through unnecessary emotional stress telling me that the tests were bad when they were fine.

(5) Subsequently, this office said they accepted my insurance in network when I called to make appointment and upon receiving bill, they did not. Now I have a bill that I shouldn't have and am having to dispute. Their billing company doesn't even have a regular contact person or office manager that stays there long enough to deal with in regards to billing disputes like this. It's just a mess.

Worst doctor experience ever.

by Never Going Back There xxx.xxx.200.197
March 14, 2013
I have become very frustrated with this doctors office. The wait time is is extremely long(2 to 3 hours) and Dr. Skaff spent less that 5 minutes with me each visit. The desk staff is not very accommodating either.
by annon xxx.xxx.32.187
April 18, 2012
There is NO chance that I would recommend them to anyone. I was not fully satisfied with their care. I wasn't greeted at all when I entered their office. I could tell they noticed I walked in, but they still didn't acknowledge me. They just sat there drinking their pepsi and eating their chips.Very RUDE I will never go back. Never been to Dr. office that acted like that.They put me in room and forgot I was in there then tried to put another couple in room with me until the guy told her someone else was in there. I don't recommend this Dr. office to anyone.........
by ME
December 28, 2011
Did this provider use excessive foul language?
No
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this endocrinologist use current and safe equipment?
Yes
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was this endocrinologist friendly?
Yes
by Anonymous
December 05, 2011
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider have reasonable prices?
Absolutely!
by Anonymous
June 07, 2011
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Are you going to visit this provider again?
Not if my life depended on it
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
by Anonymous
May 24, 2011
Add a Review
Map and Directions
4922 MacCorkle Avenue South East, Charleston, WV 25304