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Susan Keene, OD

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Susan Keene, OD
Envision Eye Care
(13 Reviews)
> Get Phone Number & Directions
1020 Terrace Dr, Ste 100 Marion, VA 24354
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Consumer Feedback

(13 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Did this provider answer all of your questions?
No, I left confused and frustrated
Would you recommend this optometrist to others?
No
Did this provider use excessive foul language?
No
Was this provider friendly?
Polite Enough
by Anonymous xxx.xxx.109.4
February 18, 2013
First visit as a patient was incredible. I have never had such an extensive eye health exam. Office was very busy but I didn't feel like I was just a number. Very patient friendly. I'm definitely sold on this practice.
by Billie xxx.xxx.128.135
July 26, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by JKimbel xxx.xxx.155.130
July 26, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by djohnson xxx.xxx.49.250
July 25, 2012
They answered most of my questions but I could have used more information. Their staff was friendly enough, but they didn't go out of their way to help me. I felt like my needs were mostly met, but they didn't make any extra effort. I found the frame prices to be very expensive too. Later, I learned that one of the married opticians is engaged in an affair with a patient of the practice. This lack of professionalism, not to mention personal character of this employee coupled with the pricey frames and overall experience-I will check on other providers.
by R. Mullins xxx.xxx.234.190
June 28, 2012
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous
August 28, 2011
Did you experience unnecessary pain during your visit?
No
Was this provider late to your appointments?
No, they were on time
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Anonymous
July 19, 2011
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider have helpful information available online?
Yes
by Anonymous
July 06, 2011
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you experience unnecessary pain during your visit?
No
by Anonymous
June 14, 2011
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
June 13, 2011
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Map and Directions
1020 Terrace Dr, Ste 100, Marion, VA 24354