Oakland Ophthalmic Surgery has established a long and true tradition of professional excellence, defined by training, experience, state-of-the-art technology and world-class care. Our goal is to enhance the quality of our patients’ lives by helping them achieve the best vision possible.
Payment OptionsAmerican Express, Cash, Check, Discover, Financing, MasterCard, Visa
Accepting New Patients
Insurances AcceptedAetna, Blue Cross Blue Shield, Cigna, CoreSource, Health Alliance Plan (HAP), Humana, Medicaid, Medicare, Meritain, MultiPlan/PHCS, National Vision Administrators (NVA), Priority Health, Spectera, Tricare, United Healthcare, Veterans Affairs Community Care Network (VACCN), Vision Service Plan (VSP), WellCare Health Plans
I wish I could rate them below a zero. The last time I was seen by them, over a year ago, I was told that I am at risk for retinal detachment and to come back right away if I develop floaters. I started seeing floaters recently and called to schedule an appointment. I was scheduled for last Friday and I called the office the day before to confirm my copay. The woman I spoke to on the phone asked for my name (not my date of birth) and, after me stating my name, immediately began to reprimand me by saying that my appointment was yesterday and that I am unable to schedule an appointment anymore because I no-showed too many times. I informed her that she must have the wrong person because I haven't been seen in over a year and that I have a confirmation text and email stating the correct appointment date on Friday. She then said "have a nice day" and hung up the phone. I tried calling back in utter shock and disbelief that someone who works for a medical office could be so rude. I don't know if she mistook me for someone else or what, but I hadn't missed my appointment and hadn't missed any in the past. I tried calling back several times and no one answered, so I left a voicemail reiterating all of what happened and how upset I am. Retinal detachment, if left untreated, is a medical emergency resulting in blindness. In the voicemail, I requested that they just cancel the appointment because I was actually shaking and did not want to go anywhere near them. I never received a call back with an apology and now have to wait over a month to be seen by another doctor, which is entirely unnecessary and due to a receptionist who is evidently mentally unstable. Even the person I originally scheduled the appointment with, another person entirely, was also extremely rude. I was having difficulty with finding a day I could be available because I am a college student and she was only offering me appointment on days I had class. The said "Do you want to be seen or not?" after three unavailable options for me. Only after stating that I will just go somewhere else where I'm not verbally abused did she change her tone and make the appointment on Friday. I am still in shock that people in a helping profession can be so abusive and still be in business. I know surely I am not the only one and I urge you to consider going elsewhere for your own safety.