Daniel P, Marketing Associate
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SpaMate
3537 Beacon Ave
Kansas City, MO 64129
About
SpaMate® has continued to grow over the years and has become a leader in the hot tub cover industry. We currently ship spa covers to all fifty states and several foreign countries. We offer a wide range of spa and hot tub accessories, including spa cover lifts, steps, filters, parts and chemicals.
Thanks to you and our wonderful employees, without whose hard work and dedication none of this would have been possible, for making SpaMate® a continued success.
Daniel P, Marketing Associate
SpaMate.com began as a small business in 1979 with a simple plan and a vision: supply a high quality hot tub cover at an affordable price. We keep that in mind with every decision we make concerning the quality and price of your spa covers.SpaMate® has continued to grow over the years and has become a leader in the hot tub cover industry. We currently ship spa covers to all fifty states and several foreign countries. We offer a wide range of spa and hot tub accessories, including spa cover lifts, steps, filters, parts and chemicals.
Thanks to you and our wonderful employees, without whose hard work and dedication none of this would have been possible, for making SpaMate® a continued success.
Primary Specialty
General Spa
Gender
Male
Services
Customer Care
At SpaMate® we pride ourselves in offering outstanding customer service. We treat you, our customer, as we would want others to treat us. Whether by live chat, email, or telephone, our customer service representatives are here to help you with all of your spa and hot tub needs. Please do not hesitate to contact us.
Ordering
Our website is always open for business and you can place an order online anytime, 24/7. If you would prefer to talk to a live customer service representative, you can contact us Monday through Friday, 9:00am to 6:00pm CST, and we would be more than happy to personally assist you with your order over the telephone. Our toll free number is 1-800-359-1698. Feel free to leave a message after hours and we will return your call promptly the next business day.
Once you place your order, you will receive a confirmation via email. This email will include your order number. Be sure to contact us as soon as possible (within 48 hours) of any discrepancy on your order, or if you would like to change or add to your order. If you do not receive an email confirmation within 48 hours, please contact us at 1-800-359-1698.
Privacy and Security
All of your personal and payment information is 100% protected. For a complete explanation or our Safe Shopping Guarantee please click here.
Spa Cover Production
All spa covers are made to order, specifically for you based on the information you provide at the time of order. We do not have an inventory of covers. Once your new spa cover is in production, it cannot be changed or cancelled.
SpaMate® spa covers are made on a first in, first out basis. In other words, the time it takes for your new spa cover to ship depends on how many spa covers were ordered before yours. Our lead-time varies throughout the year, but usually averages approximately 3-4 weeks from order date to shipping. During peak seasons our lead-time can exceed 4 weeks.
Shipping Policies and Information
All Products (except Spa Covers)
Orders under $100 are subject to an $12.95 handling charge. Additional shipping charges may apply for products shipped to Alaska or Hawaii.
We ship most products (except spa covers) via Fed Ex Ground or U.S. Postal Service. When your order is ready to ship, you will receive an email with the shipper name and tracking number (if applicable). To track your order, click here. Most products are shipped out within 48 hours. If you order a spa cover and other products on the same order, your new spa cover and all other products will ship together via common carrier (see Spa Covers below).
Spa Covers
SpaMate® spa covers shipped to most locations in the contiguous 48 states will be charged standard shipping charges. Spa covers shipped to Hawaii and Alaska will have to be quoted for freight charges. Spa covers shipped to some domestic islands will also incur additional fees. Click here for a list of limited access zip codes.
All SpaMate® spa cover orders require a signature at the time of delivery. This is to insure that you have the opportunity to inspect your new spa cover prior to accepting it. Less that 1% of all SpaMate® spa covers are damaged in transit, however it does happen.
Due to our shipping contracts, once you accept delivery (sign for the delivery free and clear), our shipping contract is complete. Simply put, once you sign for the delivery, you are responsible. Unfortunately settling a concealed damage claim with a shipping company can be somewhat irritating, however if you refuse the damaged spa cover and send it back with the driver, we will take care of the claim and promptly send you a replacement spa cover. The delivery driver cannot leave until you sign for the delivery, or refuse the delivery; therefore the driver has to wait while you inspect the spa cover for damage. If you do end up refusing the spa cover delivery because of damage, you can still accept any other products that were shipped along with the spa cover. Simply make sure you note it on the delivery receipt. Please contact us immediately upon refusing a damaged spa cover delivery so that we can promptly send you a replacement.
It is important that you list your contact information and address correctly when you complete your order. Failure to do so can result in delivery delays, and in some cases, additional freight charges (to you) if the shipping address has to be changed after your order is in transit.
All spa covers are shipped via LTL common carrier trucks. Deliveries are made Mondays through Fridays (no weekends) and are scheduled with you in advance by the shipping company. It is important that you respond promptly to the shipping company's phone message or email when they contact you to schedule the delivery appointment. Failure to do so can result in daily storage charges (to you) if they Additional Services hot tub, hot tub cover, spa covers, spa accessories
At SpaMate® we pride ourselves in offering outstanding customer service. We treat you, our customer, as we would want others to treat us. Whether by live chat, email, or telephone, our customer service representatives are here to help you with all of your spa and hot tub needs. Please do not hesitate to contact us.
Ordering
Our website is always open for business and you can place an order online anytime, 24/7. If you would prefer to talk to a live customer service representative, you can contact us Monday through Friday, 9:00am to 6:00pm CST, and we would be more than happy to personally assist you with your order over the telephone. Our toll free number is 1-800-359-1698. Feel free to leave a message after hours and we will return your call promptly the next business day.
Once you place your order, you will receive a confirmation via email. This email will include your order number. Be sure to contact us as soon as possible (within 48 hours) of any discrepancy on your order, or if you would like to change or add to your order. If you do not receive an email confirmation within 48 hours, please contact us at 1-800-359-1698.
Privacy and Security
All of your personal and payment information is 100% protected. For a complete explanation or our Safe Shopping Guarantee please click here.
Spa Cover Production
All spa covers are made to order, specifically for you based on the information you provide at the time of order. We do not have an inventory of covers. Once your new spa cover is in production, it cannot be changed or cancelled.
SpaMate® spa covers are made on a first in, first out basis. In other words, the time it takes for your new spa cover to ship depends on how many spa covers were ordered before yours. Our lead-time varies throughout the year, but usually averages approximately 3-4 weeks from order date to shipping. During peak seasons our lead-time can exceed 4 weeks.
Shipping Policies and Information
All Products (except Spa Covers)
Orders under $100 are subject to an $12.95 handling charge. Additional shipping charges may apply for products shipped to Alaska or Hawaii.
We ship most products (except spa covers) via Fed Ex Ground or U.S. Postal Service. When your order is ready to ship, you will receive an email with the shipper name and tracking number (if applicable). To track your order, click here. Most products are shipped out within 48 hours. If you order a spa cover and other products on the same order, your new spa cover and all other products will ship together via common carrier (see Spa Covers below).
Spa Covers
SpaMate® spa covers shipped to most locations in the contiguous 48 states will be charged standard shipping charges. Spa covers shipped to Hawaii and Alaska will have to be quoted for freight charges. Spa covers shipped to some domestic islands will also incur additional fees. Click here for a list of limited access zip codes.
All SpaMate® spa cover orders require a signature at the time of delivery. This is to insure that you have the opportunity to inspect your new spa cover prior to accepting it. Less that 1% of all SpaMate® spa covers are damaged in transit, however it does happen.
Due to our shipping contracts, once you accept delivery (sign for the delivery free and clear), our shipping contract is complete. Simply put, once you sign for the delivery, you are responsible. Unfortunately settling a concealed damage claim with a shipping company can be somewhat irritating, however if you refuse the damaged spa cover and send it back with the driver, we will take care of the claim and promptly send you a replacement spa cover. The delivery driver cannot leave until you sign for the delivery, or refuse the delivery; therefore the driver has to wait while you inspect the spa cover for damage. If you do end up refusing the spa cover delivery because of damage, you can still accept any other products that were shipped along with the spa cover. Simply make sure you note it on the delivery receipt. Please contact us immediately upon refusing a damaged spa cover delivery so that we can promptly send you a replacement.
It is important that you list your contact information and address correctly when you complete your order. Failure to do so can result in delivery delays, and in some cases, additional freight charges (to you) if the shipping address has to be changed after your order is in transit.
All spa covers are shipped via LTL common carrier trucks. Deliveries are made Mondays through Fridays (no weekends) and are scheduled with you in advance by the shipping company. It is important that you respond promptly to the shipping company's phone message or email when they contact you to schedule the delivery appointment. Failure to do so can result in daily storage charges (to you) if they Additional Services hot tub, hot tub cover, spa covers, spa accessories
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